Req. ID:	DPT-acct - Account Coordinator
Description:	FUNCTION: The Account Coordinator is responsible for the courteous and efficient management of a group of assigned customer accounts. ACCOUNTABILITIES: * Daily customer service support of one or more accounts for DPT Lakewood. * Product introduction; representing the customer s and DPT Lakewood s interests by ensuring that the project proceeds within the allocated time-scale and agreed specifications within agreed operating expense limits * Ensuring all corrective actions are responded to within 48 hours and all corrective actions are resolved within 15 days. * Maintain customer service standards (representing the customer s and DPT Lakewood s interests) for all customer accounts through active participation in the order fulfillment process. * Identifying trends in corrective actions through the use of problem solving tools; working with the Department Manager to develop solutions. * Attending key meetings and representing Department Manager at meetings and/or conference calls with customer(s). * Contributing to proposal presentations. * Ensuring/monitoring projects are according to project budget and alert the Department Manager to problem areas. * Interacting with other company personnel, outside suppliers and customers, to ensure that the project specifications accurately reflect the customer(s) expectations and delivery schedule * Ensuring that all BaaN transactions are recorded and processed accurately. * Resolving corrective actions and identifying trends: * On receipt of a customer complaint, initiate corrective actions and respond to the customer within 24 hours for division specific complaint and 48 hours for cross division complaints; * Following through with the relevant department, ensuring the Quality gets involved to ensure corrective actions are closed within 15 days * Use problem solving tools to analyze corrective actions weekly and monthly to identify trends * Developing preventative solutions with the Department Manager * Monitoring inventory levels * Control obsolete and excess inventory Work with customer to provide inventory model that will * Effectively reduce inventory and increase inventory turns * Developing internal and external reports accurately; Proof all reports prior to going to customer for accuracy * Prepare invoices as required * Divide the workload among the admin support employees, providing guidance and monitoring * Review (or provide input for review) team members * Other duties as assigned BASIC QUALIFICATIONS: Education: Minimum two years associates degree required. Four-year degree strongly preferred. Experience: Minimum five years experience in a sales support or customer service role, in a packaging or pharmaceutical environment. Must have excellent communication skills and ability to work independently. Strong Microsoft office skills required, including Word, Excel and PowerPoint.
	Rate: $23-48K,   Job Type: permanent,   Number Of Openings: 1,   Location: Lakewood, NJ
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